OUR POLICIES
COMPLAINT REDRESSAL SYSTEM
Tradenivesh is oriented to meet the client satisfaction and expectations. However if at any point clients find any drawback in the services, we are here to avail you with COMPLAINT REDRESSAL SYSTEM.
Following are the levels of our complaint redressal system:
Level 1:
- All the clients having grievance related to any service or otherwise shall inform their several executives in writing.
- Clients are additionally suggested to send a duplicate of identical mail at support@tradenivesh.com to confirm timely recording and recognition of the grievance.
- To ensure timely recording and recognition of the grievance, the respective executive shall revert within 5 working days w.r.t redressal of such complaint.
Level 2:
- If the clients still desires to step up the grievance, he/she will approach Management Team at complaints@tradenivesh.com .
- They being the very best authority at Tradenivesh Services will redress the grievance in the best possible manner.
- Management Team can reply the clients at intervals 5 operating days.
Level 3:
- Just in case the clients remains not satisfied he/she will step up the pertain ceo@tradenivesh.com or regulators.
- Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.
