Complaint Redressal System
Trade Nivesh has framed Complaint Redressal System which includes 2 Levels. The Levels are mentioned on the Website so as to ensure that every Grievance will always be taken into consideration. The Nature of Complaint has always been identified first. Trade Nivesh always tried to close the Grievance at first Level itself where Complainant can register there complaint at support@tradenivesh.com . Proper Mailer Reverts from the Grievance cell has always been furnished in order to document the Resolution Given from our end. The Compliance team is always available to handle and resolve the telephonic , mailer concerns within 3 Working Days from the date of registration.
Complaint Redressal System:
Level 1:- Lodge Complaint with Investment Adviser
At the first stage client need to report their grievance to their respective Adviser in writing at support@tradenivesh.com. To ensure time bound solution, the respective Adviser shall revert within 24 Hours of working for Redressal of such complaint.
Level 2:-Lodge Complaint with Compliance Officer
If the Client is dissatisfied with the Resolution given by Level 1 and wants to escalate the complaint again, he/she can escalate the matter to Compliance team at compliance@tradenivesh.com , or info@tradenivesh.com or can Contact Compliance Officer Khushboo Vatsa at +91-90390-20658(M), 0731-3517084(L) , 90390-02130 (M) Here, Officer will assist the client with best possible solution adhering to the time span of 2 working days.
Level 3:-Lodge Complaint with SEBI-SCORES
If the investor’s complaint is not redressed satisfactorily at above Levels, one may lodge a complaint with SEBI on SEBI’s ‘SCORES’ portal which is a centralized web based complaints redressal system.You can lodge the compliant by clicking on https://scores.gov.in/scores/Welcome.html.SEBI takes up the complaints registered via SCORES with the concerned intermediary for proper redressal in time bound manner as specified in various Circular. SCORES facilitates tracking the status of the complaint.
Complaints received via SCORES are taken with high priority and primary concern. Proper Action Taken Reports pertaining to Complaint get intimated and uploaded on SCORES portal.
Level 4:-LODGE COMPLAINT WITH SMART ODR PORTAL
If the resolution is still unsatisfactory on the SCORES portal, investors can initiate dispute resolution through the Smart ODR Portal:https://smartodr.in/login
Alternatively, the client may directly initiate dispute resolution through the ODR Portal at any stage, provided the dispute is not under consideration elsewhere (arbitral process, court, tribunal, consumer forum) or is non-arbitrable as per Indian law.